Shipping Policy for Goldhato

Effective Date: January 3, 2025

At Goldhato, we strive to provide fast and reliable shipping to ensure that your plants and home decor arrive safely and on time. Our shipping policy outlines the details of how we process and deliver your orders.

  1. Order Processing Time

Once your order is placed, we aim to process it within 1–2 business days. Orders are typically shipped on weekdays, Monday through Friday, excluding holidays. Please allow extra time for order processing during peak seasons or sales events.

  1. Shipping Methods and Delivery Times

We offer several shipping options to accommodate different needs:

  • Standard Shipping: Estimated delivery time is between 3-7 business days, depending on your location.
  • Expedited Shipping: Estimated delivery time is 2-4 business days.
  • Express Shipping: Estimated delivery time is 1-2 business days.

Shipping times may vary depending on the destination and external factors such as weather, holidays, or courier delays.

  1. Shipping Fees

Shipping fees are calculated at checkout based on the weight of your order and your shipping location. Orders over a certain amount may qualify for free shipping (please check the website for current details on qualifying amounts).

  1. Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor the progress of your delivery. If you have any questions or concerns about your order, please contact our customer support team.

  1. International Shipping

We currently offer international shipping to select countries. International shipping rates and delivery times may vary depending on the destination. Please note that you may be responsible for customs duties, taxes, or other fees incurred during international shipping.

  1. Damaged or Lost Items

If your order arrives damaged or you do not receive it within the expected time frame, please contact our customer support team as soon as possible. We will investigate the issue and work with you to resolve it, including issuing a replacement or refund if necessary.