Refund and Return Policy for Goldhato
Effective Date: January 3, 2025
At Goldhato, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive return and refund policy. Please review the following guidelines to ensure a smooth process.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Timeframe: Return requests must be made within 7 days of receiving your order.
- Condition: The item must be unused, in its original condition, and in the original packaging.
- Exclusions: Certain items are non-returnable, including but not limited to perishable items (such as plants) and any products marked as “final sale” or “non-returnable.”
2. How to Initiate a Return
To initiate a return, follow these steps:
- Contact Us: Email us at info@goldhato.net or call us at (804) 829-5028 to notify us of your return. Please include your order number, the product(s) you wish to return, and the reason for the return.
- Return Authorization: Once we receive your return request, we will provide you with instructions and, if applicable, a return authorization number. Please include this number in your return shipment to ensure it is processed correctly.
- Return Shipping: You are responsible for the shipping costs associated with returning the item. We recommend using a traceable shipping service or purchasing shipping insurance for your return to ensure it arrives safely.
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approval: If your return is approved, a refund will be issued to the original payment method. Please note that it may take 7-10 business days for the refund to reflect in your account, depending on your payment provider.
- Rejection: If the item does not meet the return conditions (e.g., opened or damaged items), we may reject the refund request. In such cases, we will notify you and may offer the option of returning the item to you at your expense.
4. Damaged or Defective Items
If your product is damaged or defective upon arrival, please contact us immediately at info@goldhato.net with the following information:
- A description of the issue
- Photographic evidence of the damage or defect
- Your order number
Once verified, we will provide you with a full refund or a replacement product at no additional charge. Shipping costs for returns of damaged or defective items will be covered by Goldhato.
5. Exchange Policy
Goldhato does not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order for the desired item.
6. Non-returnable Items
Some items cannot be returned under any circumstances. These include, but are not limited to:
- Perishable items (such as plants and flowers)
- Final sale items or custom products
- Gift cards and digital products
7. Shipping Costs for Returns
Unless the return is due to a defective or damaged item, you are responsible for return shipping costs. Original shipping charges are non-refundable.
8. Contact Us
If you have any questions about our Refund and Return Policy or need assistance with a return or exchange, please contact us:
- Email: info@goldhato.net
- Phone: (804) 829-5028
- Address: 11904 Weyanoke Rd, Charles City, Virginia (VA), 23030
We value your business and will do our best to make your return process as smooth as possible. Thank you for choosing Goldhato!